Tel: 0118 931 3575

Email: info@aspireclinic.com

Contact Info

Comments, Compliments & Complaints

Comments and Feedback | Aspire Clinic

Aspire is committed to providing the highest standards to care to their patients. Information brochures and leaflets are readily available at the clinic and will always be provided, ensuring that you are well informed. Aspire staff are always happy to receive patient feedback and will select at random, patients to complete confidential 'Patient Feedback' questionnaires. The results will be audited, and any necessary changes will be made to ensure that the service Aspire provide their patients with, continues to be second to none.

If you believe that the level of service that you have received did not meet your expectations, please speak with your Aspire Nurse, Practitioner or Clinic Manager, who will be happy to listen to your views. If you have a complaint, it would be best to highlight it as soon as you can, after the event, so that the matter can be resolved in an effective and efficient manner. If a friend or family member is acting on your behalf, it will be important for you to provide them with written consent before any conversations regarding your issue can be entered into.

All written complaints should be directed to the Clinic Director, Jenny O’Neill, at Aspire Clinic, 3rd Floor Suite, Madejski Conference Centre, Reading, RG2 0FL. We will acknowledge the receipt of the letter within 2 working days unless a full response can be received within 5 working days. A full response will be made within 20 working days of the complaint. If a delay is incurred during the investigation of the complaint, a letter will be sent, outlining the delay and a full response will be sent 5 days from the conclusion being made. A copy of your complaint will be forwarded to your practitioner. You may be invited to discuss your complaint with your practitioner involved. The details we would need to know in a complaint letter would be;

  • Your full name
  • Date and time of your treatment or the incident
  • Your practitioners name
  • Names of the staff members involved

You can ask for a meeting with a member of the senior management team, if it is considered that this would be helpful. Aspire are always committed to support you and those involved during the complaint process and are always interested in listening to patients views and feedback, to continually improve the services they provide.

Welcome to our Clinic

We would be delighted to welcome you into our clinic, please complete the booking form to request your complimentary consultation.

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Gold Club

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Location

Situated in the heart of the 5* Madejski complex in Reading

Offers

Great deals and offers for you

Phoenix Facelift Before and Afters

*DISCLAIMER - Results and patient experience may vary. These are dependent on a number of factors such as age, medical history and lifestyle.

Phoenix Before and After

 

Phoenix Before and After

 

Phoenix Before and After

 

Phoenix Before and After

 

CoolSculpting Before and Afters

*DISCLAIMER - Results and patient experience may vary. These are dependent on a number of factors such as age, medical history and lifestyle.

CoolSculpting Before and After

 

CoolSculpting Before and After

 

CoolSculpting Before and After

 

CoolSculpting Before and After

 

Dermal Fillers Before and Afters

*DISCLAIMER - Results and patient experience may vary. These are dependent on a number of factors such as age, medical history and lifestyle.

Dermal Fillers Before and After

 

Dermal Fillers Before and After

 

Dermal Fillers Before and After

 

Dermal Fillers Before and After

 

Wrinkle Reduction Injectables Before and Afters

*DISCLAIMER - Results and patient experience may vary. These are dependent on a number of factors such as age, medical history and lifestyle.

Wrinkle Reduction Injectables Before and After

 

Lumecca for Pigmentation Before and Afters

*DISCLAIMER - Results and patient experience may vary. These are dependent on a number of factors such as age, medical history and lifestyle.

Lumecca for pigmentation Before and After

 

Lumecca for pigmentation Before and After

 

Lumecca for pigmentation Before and After

 

Lumecca for pigmentation Before and After

 

Lumecca for pigmentation Before and After

 

Lumecca for pigmentation Before and After

 

Lumecca for pigmentation Before and After

 

Lumecca for pigmentation Before and After

 

Lumecca for pigmentation Before and After

 

Lumecca for Spider Veins Before and Afters

*DISCLAIMER - Results and patient experience may vary. These are dependent on a number of factors such as age, medical history and lifestyle.

Lumecca for spider veins Before and After

 

Fractora Before and Afters

*DISCLAIMER - Results and patient experience may vary. These are dependent on a number of factors such as age, medical history and lifestyle.

Lumecca for spider veins Before and After

 

Lumecca for spider veins Before and After

 

Lumecca for spider veins Before and After

 

Lumecca for spider veins Before and After

 

Define and Glow Before and Afters

*DISCLAIMER - Results and patient experience may vary. These are dependent on a number of factors such as age, medical history and lifestyle.

Phoenix Before and After

 

Phoenix Before and After

 

Phoenix Before and After

 

Phoenix Before and After

 

How to find us:

Once you have entered the Madejski Stadium complex, follow signs for the Conference Centre and football fan shop. Park in the car park next to the football fan shop and enter the building through the entrance to the right of the store. Go through the double doors towards the reception desk. Opposite the reception desk there is a lift. Take the lift up to the third floor, where you will arrive at Aspire’s reception area.

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